Goods Damaged in Transit
PPS ensures that products are stored and handled with care at all times. However, sometimes the unexpected can happen and a product can be damaged in transit. It is very important that if you receive an item that has been damaged during shipping, that you notify PPS within 7 days of receiving the goods. If PPS are not notified within 7 days after you receive the damaged goods a claim will not be considered.
Returning of Goods
Goods must be unused and in original unopened packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials. Please ensure that you have proof of purchase so that a refund or store credit can be issued. Please notify PPS by phone or email ASAP regarding returns so that a customer service representative can issue you with a Return Goods Authorisation form which you will need to affix to the returning package. Goods should be returned within 14 days from purchase.
Disposal of Goods
Please do not dispose of a faulty or damaged product unless you have received instructions from PPS to do so. When a refund, credit or exchange is given, the product becomes the property of PPS. If you dispose of this product without the authorisation from PPS, you will be liable for any associated costs.
Unable to fulfil an Order
If for some unforeseen circumstances we are not able to complete an order, a customer service representative will contact you and will advise you of the ETA of the goods you have ordered. The goods will be shipped to you at the earliest possible time.
If you receive your product and it is faulty, differently described to what was invoiced, or doesn't do what it is supposed to do, please contact us to arrange a replacement, store credit or a full refund within 14 days of purchase. If for some reason we cannot offer a replacement item because of out of stock items. A customer service representative will issue you with a Return Goods Authorisation form which you will need to affix to the returning package and have delivered as tracked. For all returns you must have a proof of purchase such as your invoice.
If your order has been processed and you wish to change or cancel it please contact us via phone or email ASAP to check the status and progress of your order. If the items have been posted already you will need to cover the costs of delivering the items back to PPS and any additional costs incurred to make a changes. This charge may vary.